4. EMAIL TEMPLATE - CLAIM & ADJUSTMENT LETTER SAMPLE

EMAIL TEMPLATE [ENGLISH]

4. CLAIM & ADJUSTMENT 

LETTER - CLAIM & ADJUSTMENT LETTER SAMPLE

Dear Lisa, I am contacting you with regards to the shipment number 1234 that we ordered on 20th Oct.  I want to draw your attention to important matters: - C L A I M - First, the shipment was scheduled for delivery on 20th but was actually delivered on 21st. The delay in delivering the products caused disruption to our workflow and significant amount of inconvenience to our customers. Your team failed to inform us of the delay, not even a quick phone call or an email. Second, the quality delivered was 100 packs, which is 50 less than our order. Again we were forced to inconveniently adjust our business process to accommodate for the incomplete supply from your side. I am hope that you agree with me that this business conduct is not acceptable under any circumstances and that your team is fully responsible for this incident. We expected a more professional service from a company of your size and reputation. We are truly disappointed and frustrated from what happened. - A D J U S T M E N T - In the light of what has been said, we request from you to resend the missing quantities as soon as possible. Additionally, your company is required to reimburse ABC CO.LTD with and amount of $1000 as listed in the terms and conditions of the agreement signed by both parties. I am sorry that matters reached to this point but we can't compromise the satisfaction of our customers nor accommodate errors like that Sincerely, Jane.